Frequently Asked Questions (FAQ)

What is your return policy?

Consumers are entitled to the statutory right of withdrawal of 14 days. Returns are made exclusively in accordance with statutory provisions. Further voluntary return or exchange rights are not granted.

When will I receive my order?

Orders for in-stock items are shipped within 2 business days. Delivery within Germany takes 2-5 business days via DHL.

Where do you source your products from?

We source our products exclusively from authorized wholesalers. Only licensed and original packaged items are sold.

How much is shipping?

For parcel shipments within Germany, a flat shipping rate of €5.99 per order applies. For smaller shipments such as large letters, a flat shipping fee of €1.80 will be charged. The exact amount will be shown during the order process.

For orders over €150.00, we offer free shipping.


For international parcel shipments within the European Economic Area, we charge a flat rate of €17.99 per order.